Dkok box's Privacy Policy —
Your Data, Our Responsibility

1. Introduction

Dkok box (referred to as "we", "us", or "the platform") is a trusted online gaming service in Bangladesh. When you use our website, certain information naturally comes to us. This Privacy Policy explains what that information is, why we collect it, how we use it, and how we keep it secure.

This policy is designed to establish a transparent relationship between you and dkok box. By registering or using dkok box, you are considered to have accepted the terms of this Privacy Policy. Please read the full policy carefully before you start using the platform.

Our Privacy Policy may change over time. We will post a notice on the platform for any significant updates. The "Last Updated" date at the top of this page shows when the policy was most recently revised.

2. What Information We Collect

Dkok box collects only the information that is strictly necessary. We never ask for personal data beyond what is needed. The table below provides a detailed breakdown of what we collect:

Data Type	Example	Reason for Collection
Identity Information	Name, date of birth, NID number	Age & Identity Verification (KYC)
Contact Information	Mobile number, email address	Account Registration & Communication
Payment Information	Mobile banking number	Deposit & Withdrawal Processing
Device Information	IP address, browser type, OS	Security Verification & Fraud Prevention
Usage Data	Page visits, session duration, game history	Platform Improvement & User Experience

2.1 Automatically Collected Information

When you visit dkok box, some information is collected automatically. This includes your IP address, browser type and version, pages you visit, time spent on the platform, and where you came from. This data is used to maintain platform security and improve our services.

2.2 Information You Provide Voluntarily

We store the information you provide when registering, completing KYC verification, or contacting support. It is your responsibility to ensure this information is accurate and complete.

3. How Your Information Is Used

Dkok box uses your information only for the following purposes:

• Account Management: To secure registration, login, and account protection.
• Identity Verification: To complete the KYC process and verify your age.
• Financial Transactions: To securely process deposits and withdrawals.
• Customer Support: To resolve your issues and answer your questions.
• Fraud Prevention: To detect multiple accounts or suspicious activity.
• Legal Obligations: To comply with applicable laws and regulatory guidelines.
• Platform Improvement: To improve user experience and the quality of our services.
• Promotions: To inform you of relevant offers and bonuses, with your consent.

4. When and With Whom Information Is Shared

Dkok box does not generally share your information. However, limited data may be shared in the following circumstances:

4.1 Payment Providers

Information necessary to process transactions via Mobile Banking, Nagad, Rocket, or Upay is shared with the respective payment provider. This data is used solely to complete the specific transaction.

4.2 Legal Requirements

Under Bangladesh law, information may be disclosed in response to valid requests from government authorities or courts. In such cases, we provide only what is legally required.

4.3 Fraud Prevention

Certain information may be shared with authorized authorities to prevent money laundering or fraud.

5. Cookie Policy

The dkok box website uses cookies. Cookies are small text files stored in your browser that help enhance your experience on the platform.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functionality Cookies: Remembers your preferences such as language and settings.
• Analytics Cookies: Used to understand which pages are visited most.

You can manage cookies from your browser settings. However, disabling essential cookies may cause some platform features to stop working.

6. Data Security Measures

Dkok box has implemented modern technical and organizational measures to keep your information secure. Our security framework includes:

• SSL/TLS Encryption: All data transfers between the server and browser are encrypted.
• Password Hashing: Your password is never stored in plain text.
• Firewall Protection: Robust firewall systems to block unauthorized access.
• Regular Audits: System security is regularly tested and updated.
• Access Control: Only authorized personnel have access to your information.
• Suspicious Activity Monitoring: Any unusual login attempts or transactions are flagged and acted upon immediately.

However, no system on the internet is 100% secure. We encourage you to do your part as well — use a strong password and never share your login credentials with anyone.

7. Your Data Rights

You have several important rights over your own information on dkok box:

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted under certain conditions.
• Right to Restrict Processing: You can request that we stop using your data for certain purposes.
• Right to Withdraw Consent: You may opt out of marketing communications at any time.

To exercise any of these rights, please reach out to our support team. Note that certain limitations may apply in cases involving legal obligations or ongoing investigations.

8. How Long Data Is Retained

Your information is kept only for as long as it is needed. Retention periods depend on the type of data:

• While your account is active: Registration and transaction data are fully retained.
• After account closure: Certain data may be retained for up to 5 years to meet legal requirements.
• KYC documents: Retained for a specified period as required by regulatory obligations.
• Cookie & Session Data: Automatically deleted when a session ends or after a set expiry period.

9. Children's Privacy

Dkok box is strictly for users aged 18 and above. We do not knowingly collect information from minors. If you believe a minor's data has been submitted to us, please contact our support team immediately and we will take prompt action.

10. Changes to Privacy Policy

Dkok box may update this Privacy Policy from time to time. For significant changes, we will post a notice on the platform. You can always check the "Last Updated" date at the top of this page to see when the policy was last revised. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

11. Contact Us

For any privacy-related questions, complaints, or requests, please contact our support team. Our email: [email protected] — We typically respond within 24 hours.